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Services

Professional Phone Answering Services

Have you checked your voice mail only to hear a "click," or no message? Another missed opportunity? A missed telephone call equals a missed opportunity.

Not when you have A Second Office, LLC as a member of your team. We'll answer your phones, make appointments and take your sales orders.

We provide off-site receptionist services to companies of all types and sizes throughout the United States.

As a member of your team, we get to know your and your business. When you are unable to be reached or take a call, we do everything you would expect from a professional receptionist.

One possible problem with the sales process is the lack of a live person professionally answering your phone. Businesses miss a sales opportunity when they are away from the office because their calls go to voice mail. With A Second Office as your partner in business, you no longer have to play phone tag or worry about returning calls to schedule an appointment or take a sales order.

What can A Second Office do for you?

• A Second Office provides all of the benefits of hiring an on-site, full-time receptionist at the fraction of the cost.
• Increase your sales and business opportunities by making your appointments and taking your sales orders when you are not available.

How does it work?

• You will be assigned a dedicated phone number (Colorado local or 800 number) that will be professionally answered.
• When a call comes in, a screen pops up on our computer providing us with your personalized greeting and company information.
• The call is answered according to your personalized greeting.
• The call is screened and placed on hold.
• The client is contacted and given the opportunity to either take the call or sent to voice mail.
  • If the call is accepted by the client, the call is transferred immediately.
  • If the call is denied by the client, the call is either sent to voice mail or a manual message is taken and emailed to the client.
    NOTE: There are other options available with regard to handling the call per the client’s directions.
  • A Second Office will service the call as a member of your staff, answering questions, scheduling appointments and taking orders.

How does A Second Office know when I am available?

• We ask that each of our clients call or email us consistently with your availability; just as you would “call into the office” to let the receptionist know your whereabouts.
• In addition to using the online calendar to make your client appointments, you can block our time or communicate your availability.

Pricing

A Second Office believes that a business should be charged by the call and not by how long you speak with the caller. Therefore, our pricing is based on “per callrdquo; and not per minute.

We want the caller to feel satisfied that we took the necessary time to fulfill their needs. We will never rush through a call because we're watching the minutes.

Option 1 $200 per month	40-Call Plan for Small or Start-up Businesses $95 One Time Setup Fee Up to 40 Calls Each Month Calls answered in excess of plan allotment will be billed at $1.20 per call General Company Mail Box/Calendar for 1 Employee Your Own Phone Number to Forward Calls Account Rep answers your calls with your personalized greeting/company information and schedule appointments After scheduling appointment, you will receive an e-mail or a voice mail advising you of the appointment Monthly Trunk Activity Report - showing all calls received
Option 2 $350 per month	150-Call Plan - 3 Employee Plan $95 One Time Setup Fee Up to 150 Calls Each Month Calls answered in excess of plan allotment will be billed at $1.20 per call General Company Mail Box/Calendar for 3 Employees Additional Employees will be billed at $25 per Employee per Month Your Own Phone Number to Forward Calls Account Rep answers your calls with your personalized greeting/company information and schedule appointments After scheduling appointment, you will receive an e-mail or a voice mail advising you of the appointment Monthly Trunk Activity Report - showing all calls received
Option 3 $575 per month	300-Call Plan - 5 Employee Plan $120 One Time Setup Fee Up to 300 Calls Each Month Calls answered in excess of plan allotment will be billed at $1.20 per call General Company Mail Box/Calendar for 5 Employees Additional Employees will be billed at $25 per Employee per Month Your Own Phone Number to Forward Calls Account Rep answers your calls with your personalized greeting/company information and schedule appointments After scheduling appointment, you will receive an e-mail or a voice mail advising you of the appointment Monthly Trunk Activity Report - showing all calls received
Option 4 $1,400 per month	1,000-Call Plan - 10 Employee Plan $125 One Time Setup Fee Up to 1,000 Calls Each Month Calls answered in excess of plan allotment will be billed at $1.20 per call General Company Mail Box/Calendar for 10 Employees Additional Employees will be billed at $25 per Employee per Month Your Own Phone Number to Forward Calls Account Rep answers your calls with your personalized greeting/company information and schedule appointments After scheduling appointment, you will receive an e-mail or a voice mail advising you of the appointment Monthly Trunk Activity Report - showing all calls received

If your company requires a Plan with more than 1,000 calls per month, please contact Michele at (800) 276-0818, ext. 1.

Comparing Services

Comparing apples-to-apples is difficult because many answering services charge you using minutes. An average call is at least 5 minutes long when answering questions, taking an order or scheduling an appointment.